Our Service at a Glance

Warranty and Service Contracts

To us, warranty means two things:
  1. A Promise of Quality: We are convinced of the performance and durability of our products and not only stand for it with our name.
  2. Costing Certainty: No unforeseen costs within the warranty period and transparent budget planning.
That’s why all machines from our portfolio include an extended manufacturer’s warranty of 12 months by default.
For maintaining long-term performance of our machines and for permanent economical operation, we recommend our service contracts with a period of 24 or 36 months. These include inter alia the following benefits:
  • Extension of the warranty period
  • Periodic machine maintenance on site (VP75) or in our workshop (HT500.2)
  • Free operator assistance and techincal support with telephone call-back
Quick-change system for efficient usage

Machine Installation

A trouble-free start is indispensable for the rapid introduction of a new machine into your business. This is ensured by conscientious comparison of the necessary environmental conditions at the planned installation site, as well as by on-site installation, initial commissioning and user instruction by our skilled serviceteam. Throughout Europe, you can rely on our expertise and the most direct line to the machine manufacturer.

User Training

Advanced user training for operating our machines, using different materials or  optimizing your 3D model design for additive manufacturing can be offered individually. Whether at your site or at our location in Kiel, together with you we will find a fitting training concept tailored to your needs.

“Expertise directly from the manufacturer”

Technical On-Site Service

Throughout Europe we move out with our own serviceteam and take care of your needs personally. Our service contracts already include maintenance and repair interventions free of charge, but this manufacturer service is also available to you for commissioning on demand at any time.

You got some questions?

You are interested in one ore more of our services?

And you want to know more about them?

Call us:

+49 431 98352473-0